In Flight Entertainment Options Can Increase Customer Satisfaction and Relaxation

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College gymnastics meet in Anchorage, Alaska.
High school show choir competition in Nashville, Tennessee.
High school orchestra workshop and performance in Chicago, Illinois.
College gymnastics nationals in Salt Lake City, Utah.
President’s Club sales conference in Scottsdale, Arizona.
Traveling is a part of most American’s lives, but this year is a little out of the ordinary. Five trips within less than seven weeks has made for a hectic schedule. And while you are excited that your husband has earned the President’s Club trip at work for the first year he was eligible, you had to laugh that the trip was going to be another time that you would need to pack your bags and fly in this season of every weekend trips that have become exhausting.
Even though you were dreading the last flight on your schedule, it turns out that it was a good thing that this flight was the last. For while you were always searching for the cheapest flights when you were paying for the tickets yourself, the President’s Club trip was arranged by the company’s travel coordinator. Instead of finding the least expensive flight, the travel coordinator booked you and your husband in a first class cabin on a fairly new jet. That flight, you could say, spoiled you for coach travel. You had never really paid any attention to aircraft interior products, but as both your husband and the flight attendant, who was only serving the first class passengers, pointed out all of the amenities, it was hard not to be impressed.
How Many Trips Do You Take a Year?
We travel by car. We travel by plane. We travel by bus. We travel by train.
Some people travel so much, in fact, that they find themselves constantly coming and going. For the most frequent travelers, comfort matters. Although people who travel infrequently may be willing to put up with uncomfortable and crowded seating, the constant traveler is more discerning. airlines that cater to these travelers who make trips several times a month make decisions that focus on comfort.
Understanding the habits and desires of travelers makes selecting aircraft interior products more specific. A slightly wider seat, for instance, can lead to the comfort of a passenger who might be more inclined to book more flights with that airline. The addition of the latest inflight entertainment systems can also add to the comfort of travelers of all ages. Additionally, in seat power outlets and in seat USB power choices are popular modifications that are being made to many aircraft interior products. Aircraft display systems can help passengers track the progress of the flight and monitor arrival times.
Different passengers have different preferences, but these facts and figures tell the story of passenger habits and their use of various aircraft interior products and seat space:

  • 41% of airline passengers indicate that they like to watch movies when they fly.
  • 21% of airline passengers indicate that they like to read when they fly.
  • 17% of airline passengers indicate that they like to sleep when they fly.
  • 25% of respondents indicate that they would choose one airline over another if it offered WiFi, according to TripAdvisor’s 2013 Air Travel Survey.
  • 37% of respondents indicate that they consider an iPad or tablet a carry-on essential, according to TripAdvisor’s 2013 Air Travel Survey. This percentage shows a 5% increase from 2012.
  • 56% of respondents indicate that they are using smartphones for flight status alerts, according to TripAdvisor’s 2013 Air Travel Survey. This percentage represents a 10% increase from 2012.
  • 8 million people fly, on average, every single day.
  • Surpassing the 3 billion mark for the first time ever, the 2013 total passenger numbers were 3.1 billion.
  • 78% of domestic trips are taken for leisure purposes.
  • Direct spending by resident and international travelers in the U.S. averaged $2.5 billion a day. This translates into $105.8 million an hour; $1.8 million a minute; and $29,398 a second.
  • $644.9 billion was directly spent on leisure travel by domestic and international travelers in the year 2014.
  • With a score of 4.48 out of five, Emirates was considered to have the best inflight entertainment, according to eDreams worldwide 2014 reviews.

Have you booked tickets for your next trip? Will the inflight amenities determine what airline you select?